Delivery & Returns
Our ready-to-wear line is available for immediate shipping.
Cancellations are accpeted within 2 days of placing an order.
This policy applies to all "ready to ship" items, including final sale items.
Return requests are accepted within 7 days of receiving your item. To initiate a return, please contact our team at gl_team@galialahav.com.
$100 return fee for U.S. orders, $200 return for international orders.
Log a return by contatcting gl_team@galialahav.com.
Exchange requests are accepted within 7 days of receiving your item. To initiate an exchange, please contact our team at gl_team@galialahav.com.
Each order qualifies for one compliemntary exchange.
Additional exchanges from the same order will incur a fee: $100 (U.S.), $200 (International).
In-stock items are shipped within 1–3 business days.
Some products are available on pre-order and may require a longer delivery time. Please refer to the individual product page for specific timelines.
Your made-to-order gown is crafted specifically just for you.
Cancellations are available up to 7 days after placing an order for all made-to-order items: standard sizes and custom.
All made-to-order items are not eligible for refunds.
Only standard-size made-to-orders can be exchanged.
Additional exchanges from the same order will incur a fee: $100 (U.S.), $200 (International).
Made-to-order items ship within 4-10 weeks.
If you’re in a hurry, don’t worry! Our customer support team is always happy to help with rush orders. Just drop us a note at gl_team@galialahav.com
Cancellations are allowed within 2 days of placing an order.
All final sale items are not eligible for returns.
All final sale items are not eligible for exchanges.
All final sale items ship within 1-3 business days.
Express Delivery
For expedited delivery requests, please email us at gl_team@galialahav.com.
We’ll do our best to accommodate your timeline and support your needs.
Delivery Delays Disclaimer
We are not liable for shipping delays caused by events beyond our control, including but not limited to: Strikes or labor shortages, Riots, insurrection, or civil unrest; Natural disasters (fire, flood, storm, earthquake, etc.) ; War or acts of terrorism; Government actions or restrictions; Power outages or technological disruptions; Pandemics, epidemics, or regional health crises.
Defective, Damaged, or Incorrect Items
Our pieces are crafted using top-quality materials and fabrics, but if you receive a defective, damaged, or incorrect item, please contact us at gl_team@galialahav.com within 7 days of receipt.
Include your order number and a description of the issue with images attached.
Quality Assurance, Alterations & Styling
For questions about fit and fabric contact us at gl_team@galialahav.com and enjoy a complementary personal styling consultation.
